Return Policy
Product & Pricing are subject to change and/or substitute without notice.
When the substitution is necessary, we make sure to substitute with the most
similar product available, and of equal or greater value.
Return Policy
Merchandise must be returned within 25 days in unused, like-new, 100%
saleable condition. If applicable, all security tags and labels must also be
intact. Refunds will be issued in the original form of payment. Items not
returned within 25 days of receipt will be eligible for exchange only.
An RMA (Returned Merchandise Authorization) number must be obtained prior to
returning. The RMA number authorizes the initiates the return process.
Call The First Aid Kit Customer Care Center at 1-215-399-0679 to report
damages and obtain a return merchandise authorization number. If you are
unable to contact us by phone regarding a return, please contact us online.
Please note: An RMA number is not a guarantee of refund or a reflection of
any other information. Please be sure all returned items are postmarked
within this period.
In the event that your item arrives damaged or defective, please contact our
Customer Service Department immediately. Please do not accept packages that
show extensive damage or tampering. If an item was damaged during shipping,
all insurance claims will be handled through the carrier.
All returned merchandise is carefully inspected for damage including but not
limited to: scratches, dents, dirt, signs of wear, etc. An item is
considered to be in new /unused condition if there are no signs of wear,
scratches, or any of the above listed attributes. A copy of the packing slip
or the customer receipt must accompany all returns. Additionally, all
applicable security tags and labels are present. We reserve the right to
reject an item deemed unfit for re-stocking. We cannot accept items that
show any indication of use.
Please note: All returned items are subject to a 15% re-stocking fee, which
will be deducted from the refund. Additionally, any applicable shipping
costs are also non-refundable unless the item arrived damaged, or an
incorrect item was received due to shipper error. Misinformation provided by
the customer is solely the liability of the customer, and does not
facilitate or qualify a refund for shipping costs.
Any damaged or missing items must be reported within 30 days of delivery by
calling 1-800-430-3376.
Returns Not Available on the Following Products:
Custom made products
Gift cards, gift certificates and store credits
Videos and Medical Devices
Return Instructions:
Satisfy all of the above requirements.
Contact our Customer Service Department to obtain an RMA Number.
(This initiates the process and authorizes the return.) You may also request
email confirmation of the RMA number received.
Return the item(s) to the address provided upon contacting us.DO
NOT send items to any other address other than the return address provided
by our Customer Service Department.
The carrier of your choice may ship returned items. However, it is
strongly recommended that an additional service such as insurance or
delivery confirmation be added.
Please note: We are not responsible for returned items lost in transit,
damaged upon arrival, or that were not sent in accordance to the information
provided by our Customer Service Department. Please follow all instructions
as given to ensure your package arrives at our location.
Once an item is received, please allow 1 - 2 business days for your return
to be processed.
A refund will be issued to the original credit card within 5 - 7 business
days of receiving the returned item at our warehouse.
Final note: By submitting an order you agree to the terms and conditions
outlined in our Return Policy.
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