Shipping Policy
Shipping Charges:
Actual UPS shipping charge will base on the size of the packages, weigh,
quantity, shipping method and its destination. Expedited shipping is only
available on those products that can be air shipped in accordance with UPS
and Fed-Ex shipping requirements. Products exceeding the weight, and that
fall under hazardous materials (hazmat) guidelines may have an extra charge
applied.
Shipping Options:
We offer a variety of shipping options. Your shipping choices will depend on
the item or items in your order. Here are some details to help you to better
understand your shipping options:
FIRST CLASS / GROUND - 6 to 8 b/days from Shipping Date
PRIORITY - 3 to 5 b/days from Shipping Date
EXPEDITED 1 to 2 b/days from Shipping Date
UPS OVERNIGHT - NEXT b/day from Shipping Date
Orders shipped to Alaska or Hawaii requires an additional shipping
charge, please call our customer service for more information details.
International Freight Quotes are manually calculated based on its
weight and destination; please call our customer service for more
information details.
Any order over 150 lbs will have to be delivered by a truck on a
pallet.
Expedited: Orders received before 1:00PM (EST) will ship the same business
day subject to the item availability. Any items with alterations will delay
the shipment. Expedited orders are usually delivered to you the next day or
second day from the day they are shipped.
Priority / Ground Service: Orders received before 4:00PM (EST) processed and
shipped from our warehouse within 2 business days upon receipt of your
order.
An order may not always ship on the same day it is placed. Placing your
order very late in the day, after the shipping companies have picked up
their last shipment, is one factor that can affect shipping time. Also, due
to the nature of items in the order, some orders may take longer to put
together, pack and ship than others.
Transit Shipping Time:
We are not responsible for shipment delays, and unable to issue refunds for
shipping charges because of delayed shipments due to mother nature, delay
in transportation and beyond the control of our freight carrier. We
guarantee to you that your package will leave our facility within the time
specified in our shipping schedule. The carrier, exclude weekends and
holidays, times may vary with package origin and destination.Winter
Weather May Cause Shipping Delays.
We do not reimburse the original shipping charge for products returned for
reasons that are not the fault of our first aid store.
Tracking your order:
Make Sure to include correct email address on your order form.
Once your order has shipped, a Shipping Confirmation email is sent to you
with the name of the carrier and the tracking number. You can use this
information to track your order via the carrier's tracking site.
Damaged or defective product:
If you receive your order and it is damaged or defective, refuse the
delivery (if possible) and call 1-215-399-0679 immediately. All damages
should be reported within 3 days of delivery.
Please note: By placing an online order on our web store you are
acknowledging that you have read and agree to comply with our policies.
Shipping methods:
Within The United States
First class (5-8 business days) - 10.50
UPS Ground (3-5 business days) - 13.95
Priority Mail (2-4 business days) - 14.95
Expedited (1-2 business days) - 46.95
Canadian orders
Priority (4-7 business days) - 26.95
Expedited (2-4 business days) - 39.95
UPS Ground (7-14 business days) - 22.95
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